A lot of people have written a lot of words about what went down with DriveThruRPG recently. (Of particular note are Jessica Price and Tracy Hurley‘s pieces about it.) To recap, the publisher of the Black Tokyo line of hentai d20 supplements released a scenario called “Tournament of Rapists,” and many people quite naturally objected to it being on a site for elfgames. It didn’t help that it got released without the “Adult” tag, and with the Pathfinder tag, putting it in front of a lot of people who probably would’ve missed it otherwise. OBS took their time to work out what they wanted to do about the situation, but they finally did bring out a full blog post, outlining a new “Offensive Content Policy” that they would be implementing. Where companies like Amazon and Apple can afford to employ a staff of people who approve product submissions to their online storefronts, DTRPG is too small for that, so up until now they’ve had an approval process for publishers, but not for products per se. Their plan is to implement a reporting feature, and reports will in turn go to the senior staff for review. If they decide a product is a problem they’ll suspend it and work with the publisher, but otherwise it will not be affected by reports. Spamming a title you don’t like won’t do anything other than annoy the DTRPG guys, and won’t get anything automatically removed.
Over the past few months I’ve been working as a content moderator at a big tech company. My manager takes free speech very seriously, and we often have to stop and discuss things to figure out where the dividing line is based on our moderation policies, which themselves have gotten some revisions even in the short time I’ve been there. Which is a roundabout way of saying that I’m well aware that figuring this stuff out isn’t easy, and sometimes it can be agonizingly hard. On a purely legal level, OBS can allow or disallow whatever products they want, but obviously we want to talk about what’s morally right for them to do. In my view a company in their position–where they own a huge portion of a market–has an obligation to find the happy middle between permissiveness and responsibility. There’s a point at which even people who are relatively pro-censorship would find pulling products unfair and immoral (hypothetically, imagine them disallowing a product that satirized DTRPG), but also a point where something pushes boundaries to the point where we can legitimately make a case that it’s harmful and something they don’t want to be associated with.